Reference

Legal Terms That Apply to Your ok99 Account

These terms set out the rules that govern your account, how we process your information, and what you can expect from us when you contact support.

Account TermsData HandlingJazzCash & Easypaisa Policy ContextContact RightsRaast Wallet Conditions
ok99 Legal Terms That Apply to Your ok99 Account
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account Integrity

Your account security is handled through a combination of session controls, OTP verification tied to your registered mobile number, and encrypted data storage. When you log in or confirm a wallet action — whether through JazzCash, Easypaisa or Raast — the OTP step is part of our identity verification layer, not just a convenience feature. We do not share your personal data with third parties for marketing purposes. You have the right to request what data we hold on your account, ask for corrections, or request deletion where that is permitted under applicable policy and local law.

OTP Verification

Every login and sensitive account action requires OTP confirmation to your registered mobile number, preventing unauthorised access even if your password is compromised.

Data Access Rights

You can request a copy of the personal data we hold on your account at any time. Submit the request through email or the in-app message centre with your registered contact details.

Cookie Controls

Our cookies are limited to session security and login state. No third-party advertising cookies are placed. You can review cookie behaviour through your browser settings at any time.

Retention and Deletion

Account data is held only as long as required by the account relationship and applicable policy standards. Deletion requests are reviewed within the timeframe our policy permits.

LEGAL CONTACT PATHS

How to Reach Us on Policy or Account Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles policy queries directly. You can reach us through live chat inside your account, by email, or through the in-app message centre. We aim to acknowledge policy-related requests within one business day and resolve them within the timeframe the request type requires.

Team online

Live Chat

Access live chat from inside your account dashboard. This is the fastest path for urgent policy queries, account access issues or wallet dispute clarifications.

Email Support

Send detailed policy requests, data access queries or formal complaints by email. Include your registered mobile number — the one linked to JazzCash or Easypaisa — for faster verification.

In-App Message Centre

Use the message centre in the ok99 mobile interface to submit a written policy query. All messages are logged, timestamped and tracked against your account record.

Common Questions About Your ok99 Legal Rights

These questions cover what members in Pakistan ask most often about account terms, data handling, wallet policy and how to raise a concern. If your question is not here, reach us through live chat or the in-app message centre.

Yes, where access is permitted under local law in Pakistan and you have opened an account, these terms apply in full from the date of registration.

Yes. Submit a data access request by email or through the in-app message centre, including your registered mobile number. We will respond within the timeframe our policy requires.

Your linked mobile number is used for OTP verification and wallet transaction confirmation only. It is not shared with third parties or used for advertising purposes.

On account closure, we retain only the data required under applicable policy standards and then action deletion requests within the permitted timeframe.

Send your dispute by email with your account details and the transaction reference. For Raast or Easypaisa disputes, include the transfer reference from your wallet app to speed up the review.

No. Changes to these terms are communicated to your registered contact details before they take effect. Continued use of your account after notice constitutes acceptance.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.