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Terms and Conditions That Govern Your ok99 Account

These terms set out what you agree to when you open and use your ok99 account, including how deposits via JazzCash, Easypaisa, and Raast are handled, what we expect from you, and what you can expect from us.

Account holder agreementJazzCash, Easypaisa, Raast wallet rulesEligibility and local lawAccount security obligationsSupport contact rights
ok99 Terms and Conditions That Govern Your ok99 Account
HOW WE APPLY THESE TERMS

Account Security, Data and Your Rights Under These Terms

These terms are not just about what you must do — they also define what we commit to on our side. Here is how we handle the key obligations that sit inside this agreement.

Account Security

You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately so we can place a temporary hold on your account while we investigate.

Data Handling

We collect only the data needed to operate your account — name, contact details and payment wallet information. We do not share this with third parties outside of required payment verification processes.

Term Changes and Notice

When we update these terms, we publish the revised version and notify you via your registered contact. You have the right to close your account if you do not accept a material change.

Requesting a Copy or Correction

You can request a copy of the data we hold on your account, or ask us to correct an error, by contacting support through live chat or email with your account reference number ready.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear — or if you believe a rule has been applied incorrectly to your account — our support team handles terms-related queries directly. You do not need to raise a formal dispute to ask a question. Use the channel that suits you and we will respond with a specific answer, not a template reply.

Live Chat Raise a terms question through live chat on the ok99 site. A team member will walk you through the clause in question and confirm how it applies to your account.
Email Support Send a written query to our support email if you need a documented response. Reference your registered account number and the specific section you are asking about.
Account Help Centre The Help Centre inside your account lists common terms queries alongside short explanations. It is the quickest way to check a rule before contacting the team.

Questions About ok99 Terms and Conditions

These are the questions we hear most often about how our terms work in practice. Each answer is specific to ok99 account rules — not a generic policy summary.

The core account terms are the same for all payment methods. The one difference is the name-match rule — your JazzCash or Easypaisa wallet must be registered under the same name as your ok99 account.

No. We are required to notify you before a material change takes effect. Notice goes to your registered contact. Continued account use after the effective date means you have accepted the update.

Depending on the rule and the circumstances, we may temporarily hold account activity, request additional verification, or in serious cases restrict account access. We will contact you before taking any permanent action.

Contact our support team via live chat or email. Provide your account reference and the detail you want corrected. We will confirm the change or explain why it cannot be made.

These terms govern your account regardless of regional access rules. If access is restricted under local law in your area, the terms still apply to any account activity that has already taken place.

We only share payment data with the processing party needed to complete your transaction. We do not sell or pass your wallet details to unrelated third parties under any circumstance covered by these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.